Governance and leadership are not about titles or corner offices. After decades in boardrooms across three continents I know that the tone at the top is everything. Not as a platitude, but as a daily practice. In my experience it is preached more often than it is lived. I have been fortunate to see …
Read more →Management
Posts tagged with
Frontiers in Service 2019
In July 2019 I attended the Frontiers in Service conference at the National University of Singapore. At the time my role was Director Global Customer Services and I was keen to improve the quality delivered. There were several conferences but this one drew my interest as it was an academic …
Read more →Support Net Neutrality
Internet neutrality is a big deal. It enables you, or anyone else, to complete at a true level playing field with large corporations. Please do support Net neutrality Early last year Mark Zuckerberg had pushed to break net neutrality in India. It failed! Read here more about Facebook’s biggest …
Read more →Brilliant Out of the Box Thinking
Admittedly, your HSE or the Public Works Department may not approve but you have to give it to this guy, he thought about how to solve his problem and he did where many others would have failed.
Read more →To quit or not to quit as a director
Error: Image "yerwada-central-jail-pune.jpg" not found My company driver had collected me from the airport. It was a hot sunny afternoon and the air conditioner of the Toyota was blowing softly. I was on my way to my office and we were driving along the busy Airport Road. Suddenly my driver felt the …
Read more →