On behalf of Odyssey Tours I was pleased to collect the World Boutique Hotel award which this year was held at the Merchant Taylor’s Hall in London, November 9, 2016. Read more about it here. Yes! The first and probably not the last award It was an interesting night at a fascinating old …
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A pothole
“May I make a phone call first?” I asked the doctor as he had just explained that I would need surgery. I had participated in the “Kankavli magic”, a 200km Brevets Randonneurs Mondiaux (BRM) ride. The short rest at the 100km control point had done me good. I realised on my way back that I had a …
Read more →Alitalia Customer Service: an oxymoron or tautology?
You have received a customer complaint. Do you focus to minimise your financial loss or the loss of face your company may suffer? This thought crossed my mind when I lodged a claim with Alitalia for delayed delivery of our luggage on July 1. We had enjoyed a wonderful trip to Italy recently. For …
Read more →Vietnam
Bon Apetite in Vietnam My thigh muscles were aching for days afterwards. I had been crawling for some 100 metres through the Viet Kong tunnels at Củ Chi, north of Saigon. These escape routes from the American soldiers during the Vietnam war had been a bit widened and heightened for the tourists. …
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