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“May I make a phone call first?” I asked the doctor as he had just explained that I would need surgery. I had participated in the “Kankavli magic”, a 200km Brevets Randonneurs Mondiaux (BRM) ride. The short rest at the 100km control point had done me good. I realised on my way back that I had a …
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You have received a customer complaint. Do you focus to minimise your financial loss or the loss of face your company may suffer? This thought crossed my mind when I lodged a claim with Alitalia for delayed delivery of our luggage on July 1. We had enjoyed a wonderful trip to Italy recently. For …
Read more →Bon Apetite in Vietnam My thigh muscles were aching for days afterwards. I had been crawling for some 100 metres through the Viet Kong tunnels at Củ Chi, north of Saigon. These escape routes from the American soldiers during the Vietnam war had been a bit widened and heightened for the tourists. …
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