On behalf of Odyssey Tours I was pleased to collect the World Boutique Hotel award which this year was held at the Merchant Taylor’s Hall in London, November 9, 2016. Read more about it here. Yes! The first and probably not the last award It was an interesting night at a fascinating old building in Threadneedle St, Cornhill, which is in the heart of London. I had arrived on the Eurostar via Brussels so I did not have far to go.

You have received a customer complaint. Do you focus to minimise your financial loss or the loss of face your company may suffer? This thought crossed my mind when I lodged a claim with Alitalia for delayed delivery of our luggage on July 1. We had enjoyed a wonderful trip to Italy recently. For five days we stayed in a private apartment in Florence just round the corner of Piazza de Santa Croce.