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In July 2019 I attended the Frontiers in Service conference at the National University of Singapore. At the time my role was Director Global Customer Services and I was keen to improve the quality delivered. There were several conferences but this one drew my interest as it was an academic …
Read more →The Associated Chambers of Commerce and Industry of India The Associated Chambers of Commerce and Industry of India (known as Assocham India) has officially opened its first Dutch branch in Amsterdam. According to Vikas Chaturvedi, the founder of Assocham Netherlands, the launch of Assocham’s …
Read more →After my server was attacked and brought down by the Chinese I wasn’t certain whether or not the machine was compromised. I decided though to move my mail to Google Apps instead, preferring a good sleep over worries of another more ferocious attack. As my mail wasn’t on a live machine I could not …
Read more →Heavy industry minister Praful Patel, Rajan Mittal of Bharti Airtel fame, and Sajjan Jindal of JSW, spoke at the THiNK 2012 in Goa. Praful Patel joked that credibility of politicians is at an all time high referring to the many scams being uncovered. He admitted that business and politics have to …
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Ms Chawla (Photo courtesy Luxury Works) It was an event for CEOs and by invitation only. That is more often said than done but EY, as in Ernst & Young, were true to their slogan *‘Quality in Everything We Do’*and had send me a polite invite to attend their Strategic Growth Forum India 2012 …
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