âMany multinational companies have hidden, unrecognised multicultural gems within their ranks. To find these and get the most from their unique skills means taking the time and trouble to carefully develop and deploy multicultural managers in critical positions.â Read more by my former INSEAD âŠ
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Alitalia Customer Service: an oxymoron or tautology?
You have received a customer complaint. Do you focus to minimise your financial loss or the loss of face your company may suffer? This thought crossed my mind when I lodged a claim with Alitalia for delayed delivery of our luggage on July 1. We had enjoyed a wonderful trip to Italy recently. For âŠ
Read more âMicrosoft: How can we help you?
How can we help you? A friend of mine called this morning to say that, despite the spamassassin I had installed, he had received almost 2000 spam messages and whether I could help. Not certain how one could receive suddenly so much spam I was somewhat bewildered and took an eager look. The spam âŠ
Read more âMicrosoft: How can we help you?
How can we help you? A friend of mine called this morning to say that, despite the spamassassin I had installed, he had received almost 2000 spam messages and whether I could help. Not certain how one could receive suddenly so much spam I was somewhat bewildered and took an eager look. The spam âŠ
Read more â2013 World Economic Forum Report on Global Risks
For those of us dealing with risk management, and who doesnât these days, here is a link to the 2013 World Economic Forum Report on Global Risks. This yearâs findings show that the world is more at risk as persistent economic weakness saps our ability to tackle environmental challenges. The report âŠ
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